Privacy Policy and Terms of Service
Effective Date: January 1, 2025
Introduction
This Privacy Policy describes how Emilie Antoun Pharmacy collects, uses, and protects your personal information when you use our pharmaceutical ordering and management platform. We are committed to protecting your privacy and ensuring compliance with all applicable privacy laws.
Important: This Privacy Policy has been specifically designed to comply with Quebec's Law 25 (Act to modernize legislative provisions as regards the protection of personal information) and other applicable privacy legislation.
Privacy Officer Contact Information
Email: [email protected]
Phone: (514) 524-3659
Information We Collect
Personal Identity Information
- Email address (used as username)
- Phone number
- Language preference
- Account creation and login tracking information
Professional/Business Information
- Pharmacy name
- Pharmacist name
- Professional license number
- Manager-technician professional relationships
Address/Shipping Information
- Shipping address
- City
- Province
- Postal code
Payment Information
- Payment card information (number, expiry date)
- Card expiry month and year
- Default payment method preferences
Order and Prescription Information
- Prescription numbers
- Fax PIN numbers
- Order notes and review comments
- Pricing information and delivery fees
Guest User Information
- Guest email addresses
- Guest pharmacy information
- Guest contact details
- Complete guest shipping addresses
How We Use Your Information
- To process pharmaceutical orders and prescriptions
- To communicate with you about your orders and account
- To process payments and manage billing
- To comply with legal and regulatory requirements
- To provide customer support and improve our services
Legal Basis for Processing
- Your explicit consent for specific processing activities
- Performance of contracts for pharmaceutical services
- Our legitimate business interests in providing pharmaceutical services
- Compliance with legal obligations, including healthcare regulations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With trusted service providers who assist in our operations (subject to strict confidentiality agreements)
- When required by law or to comply with legal processes
- In connection with business transfers (subject to the same privacy protections)
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- User account information: Retained while your account is active and for 7 years after deactivation
- Order and prescription information: Retained for 7 years as required by healthcare regulations
- Payment information: Retained as required for financial record keeping and dispute resolution
- Customer data deletion: You have the right to request complete deletion of your personal information, which will result in full and irreversible anonymization of your data. This anonymization is functionally equivalent to complete deletion - your personal information cannot be recovered or restored. We retain anonymized records only to maintain system stability and prevent technical errors in our platform
- Non-customer data: We use soft deletion (marking records as inactive) for system and audit data not directly related to customer personal information
Your Privacy Rights
Under Quebec Law 25 and other applicable privacy laws, you have the following rights regarding your personal information:
Right of Access
You can request access to your personal information and receive a copy of the data we hold about you
Right of Rectification
You can request correction of inaccurate or incomplete personal information
Right of Erasure
You can request deletion of your personal information in certain circumstances
Right to Data Portability
You can request to receive your personal information in a structured, machine-readable format
Right to Object
You can object to certain types of processing of your personal information
Right to Withdraw Consent
You can withdraw your consent at any time where processing is based on consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Restricted access to personal information on a need-to-know basis
- Regular security monitoring and vulnerability assessments
- Incident response procedures for security breaches
Cookies and Tracking Technologies
Our application uses a minimal approach to cookies and tracking technologies. We do not use any analytics, advertising, or non-essential tracking technologies. The only cookies stored are essential for the application to function properly:
- Authentication cookies to maintain your secure login session
- Session cookies for platform security and functionality
- Preference cookies to remember your language and theme settings
- Technical cookies required for form submissions and data protection
Data Breach Notification
In the event of a personal information breach that presents a risk of serious injury, we will notify the Commission d'accès à l'information du Québec and affected individuals as soon as possible, in accordance with Law 25 requirements.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
International Data Transfers
We primarily store and process your personal information within Canada. Any transfers outside Quebec or Canada will be conducted in accordance with Law 25 requirements and with appropriate safeguards in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where required by law, by sending you a direct notification.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Email: [email protected]
You also have the right to file a complaint with the Commission d'accès à l'information du Québec if you believe your privacy rights have been violated.
Terms of Service
By accessing and using the Emilie Antoun Pharmacy platform, you agree to the following terms and conditions:
Service Description
Our platform provides pharmaceutical ordering and management services exclusively to licensed pharmacists and pharmacy technicians working under their supervision. The service is designed to facilitate the ordering of pharmaceutical products and maintain professional records in compliance with applicable healthcare regulations.
User Eligibility
- You must be a licensed pharmacist or an authorized pharmacy technician
- You must have a valid professional license in good standing
- You must be authorized to order pharmaceutical products on behalf of a pharmacy
User Responsibilities
- Provide accurate and complete information when creating orders
- Maintain the security and confidentiality of your account credentials
- Comply with all applicable laws and professional regulations
- Use the service only for legitimate pharmaceutical ordering purposes
Prohibited Uses
- Creating false or fraudulent orders
- Attempting to access another user's account or data
- Using the service for any illegal or unauthorized purpose
- Interfering with the security or proper functioning of the platform
Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. We may temporarily suspend service for maintenance, updates, or other operational needs.
Limitation of Liability
To the maximum extent permitted by law, Emilie Antoun Pharmacy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.
Account Termination
We reserve the right to suspend or terminate user accounts that violate these terms or engage in prohibited activities. Users may also request account deletion at any time through our privacy officer.
Changes to Terms
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated terms.
Contact for Terms Questions
For questions about these Terms of Service, please contact us at [email protected].